How Well Discovery Phases Are Performed in UX Projects

Summary: Our survey results reveal that many UX practitioners perform discoveries in some shape and form, although many are on the short side, lack user research and don’t involve the right people.

This article reports the results of a survey, in which 436 UX practitioners completed (or attempted to complete) an online survey in October 2019.

The discovery phase is an important part of the UX-design process, so we aimed to understand how companies perform discoveries on real-world design projects and the barriers to carrying out discoveries effectively.

A reminder from our full article on discovery in UX: A discovery is a preliminary phase in the UX-design process that involves researching the problem space, framing the problems to be solved, and gathering enough evidence and initial direction on what to do next.

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