How to run a virtual user journey mapping workshop

A step by step process and Miro template

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With WFH going for months without a definitive end, our team had to adjust how we collaborate and communicate. Long gone are the days when we could hold the in-person user testing, brainstorming, and workshop sessions that were once essential to our workflow. Now, we collaborate and conduct design critiques over video call and watch each other’s cursors zoom around Figma screens.

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