Top 10 User Frustrations on Web

And how to fix (most of) them

What are the most frustrating things that you face on the web today? Vitaly Friedman of Smashing Magazine did a great job summarizing all key user frustrations in 2020.

In this article, I want to overview my list of the ten most critical frustrations and share practical tips on how to overcome them:

1. Small-sized text

Despite the recent popularity of video format, most information on the web is still in written form. That’s why

Good readability and legibility are essential for good user experience.

Here are a few practical tips for you to follow when working with text:

  • Font size should be minimum 16px. 16px is a good place to start but remember that the bigger the screen size, the larger the text.
  • Aim for line-height to be 1.5em or 1.6em for optimal readability.
  • Always view your designs on an actual device.

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